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Categories
Recent Posts
- Thank You is Always in Good Taste
- Fly Me to the Moon
- It's OK, Customer Service (even eService) can be Fun!
- The Death of Customer Service?
- US Airways' Heroic Customer Service
- Above & Beyond
- Customer Retention Outside the Box
- Yeah! What She Said!
- Service So Good it Changed the Game
- The Tweet is Mightier than the Sword
Must Reads
Mark Albion: True to Yourself: Leading a Values-Based Business (Social Venture Network)
Kelly Mooney: The Ten Demandments : Rules to Live by in the Age of the Demanding Customer
Richard C. Whiteley: The Customer Driven Company: Moving from Talk to Action
Harry Beckwith: Selling the Invisible : A Field Guide to Modern Marketing
William C. Taylor: Mavericks at Work: Why the Most Original Minds in Business Win
Geoffrey A. Moore: Inside the Tornado : Marketing Strategies from Silicon Valley's Cutting Edge
Ben McConnell: Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force
Jeanne Bliss: Chief Customer Officer : Getting Past Lip Service to Passionate Action
March 2011
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