My Photo

« The Power of Visuals | Main | Homophobia Sells??? »

November 18, 2006

Comments

Clarissa

Great story. Jason's visiting "work" during vacation is brilliant to inspire new ideas. Executives, take note. The best ideas show up when we are relaxed and away, if we are indeed taking a “real” vacation, rather than checking emails and voicemail. Clearly the team that conducted your turn around in the midst of a crazy busy day has mastered the art-of-staying-focused-and-relaxed on the job. Today I experienced two online banking problems with a new account, both requiring phone calls. A well-rescued customer problem may be better than no problems for loyalty, but as a customer, a problem almost always costs me time and energy. So I say no thanks, isn’t there a better way to get more of my loyalty? Now I can't wait to try some of that cake!

Kim

I love this blog and what a great story. This is so true. What a business does to make the customer happy after disappointment says a lot about the company. Thanks for sharing your experience. My experience that offered a somewhat similar challenge that was fixed by a company is posted here:

http://customerevangelism.blogspot.com/2006/11/recovering-from-negative-experience.html

The comments to this entry are closed.