As you may know, we are in the midst of Customer Service Week, an annual celebration of customer-focused service, across all industries. Of course, we at Knowledgence Associates believe that every week is Customer Service Week, and every day is Customer Service Day!
And, we are happy to say, there are other businesses that feel the same way. Fast Company magazine has profiled 15 such businesses in their October "Customers First" issue. (http://www.fastcompany.com/customer/2005/)
Here, you can read about what companies as diverse as Netflix, Panera Bread, Craig's List, Intuit, Whole Foods Market, and several others, are doing RIGHT to serve their customers.
And to every Yin, there is a Yang. So Fast Company has also shared thoughts on some businesses that their readers have pointed to as the WORST in service delivery. http://www.fastcompany.com/magazine/99/open_customer-last.html
We applaud the customer-centric businesses listed here. They serve as solid role models for businesses trying to make a name for themselves in this ever-developing service economy. Where does YOUR business fall into the spectrum of service?
Check out the links for teasers; buy the magazine for the full stories.
-- Chuck Dennis
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